On October 2013, Boston globe reported that the
Commonwealth of Massachusetts had a hearing to examine failed IT projects
managed by Deloitte Consulting. The focus of the hearing was on the unemployment Assistance project
initially budgeted for $40 million, started in 2007 and planned to complete in
2011.
Current State: 2 years later and an additional $6 million dollars, project is now subject of complaints from users, and 11 different systems not integrated and
cannot exchange data.
Is this a successful project?
During the hearing, Deloitte's Mark
Price indicated the unemployment assistance project was a success. However,
Mark also acknowledged that there were some issues and challenges, but when
asked to share some lessons learned to improve the project, he didn’t offer
very much.
It is clear that offering any lessons
learned to improve the project would indicate the project was not as successful
as Mark Price initially claimed. At what point did this project become
successful for Deloitte? Or is it just a misalignment between the client and
service provider? This is an issue of unclear business requirements, unclear criteria
for project success, and a major breakdown in communication between all
stakeholders involved. After 6 years and $46 Million dollars, having a hearing
today is very late. Someone should have raised an alarm earlier.
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